FAQ & Support

Please see below for answers to common questions.

What books do I need?
To find the required textbooks for your program, please refer to your syllabus, or click here for links to required books on the Musicians Institute website. Currently enrolled Musicians Institute students will automatically receive access to the required books for the current quarter as part of their tuition and are not required to purchase books separately.

I don’t have an account, or my MI Student Credentials are not being recognized.
You will need to purchase the books through MusiciansInstituteBookstore.com before being able to access them. You will create an account during checkout, and then use that account information to access the books. Musicians Institute Students: If you are currently enrolled at Musicians Institute, you will receive access to books as part of your tuition. You will receive your login credentials from Musicians Institute Administration office at the beginning of each quarter. If you believe that you have not received these credentials, please contact the Musicians Institute Administration office.


Create Your Account at Checkout
On my Mac, when I try to install the Desktop Reader software, I get a message that the program can not be installed because it is from an unknown developer
To install the desktop reader application on certain Macintosh Operating System versions, locate the MI Bookstore installer wherever you downloaded it to your computer, control click it and select “open”. You will be asked to confirm that you’d like to install, please choose “Open”. The software will then install with no problems.

When I try to login to the reader app to view my books, I get the message “Sorry, you have exceeded the maximum number of devices allowed…”
Each student/user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. If you need to remove a device in order to grant access to another, visit your profile page where you will find a listing of authorized devices. From there, you can remove any unused devices in order to allow access to a different device.

Can I print my digital eBooks?
Our books are available in digital format for Mac, Windows and iOS devices. Printing for books is not available..

Can I copy the audio to my computer/phone/device or burn to a CD?
Our audio files are available exclusively from within the reader apps for convenience and organization, they are not available to be copied to computers, devices, or other media outside the book.

Can I share my books with other students?
Digital Products are offered with a single-user license, and may not be shared by more than one student or user – in other words, each student is required to purchase his or her own books for use. Each student/user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else.  User accounts found to be in violation of this terms of use will be suspended and access to Digital Products will be revoked immediately.

I purchased a book in the MI Bookstore iPad or Android app, and can not view it in the desktop reader. 
Books purchased in the MI Bookstore or Android apps using in-app purchase can not be accessed from within the Desktop Reader. Books purchased on Apple iOS devices using using in-app purchase will only be accessible on iOS devices using your Apple ID; books purchased on Android devices using in-app purchase will only be accessible on Android devices using your Google Plus ID. This is a restriction due to Apple and Google ID accounts.

I want to be able to view my books on my laptop or my mobile device.
For students and customers wanting the most flexible content viewing options, we recommend purchasing books from this website, MusiciansInstituteBookstore.com. Books purchased through this webstore will be accessible in any of our reader apps – for iOS, Android and standard computers. In-app purchases made through our iOS and Android apps offer a convenient method of purchase while using your existing Apple or Google Play ID accounts, but are less flexible in terms of viewing options.

What kind of laptop/tablet/mobile device/computer do I need to view my books?
We offer a variety of options to view books on various devices. Please click here to view recommended technical specs for running our reader apps.

I purchased the wrong book – can you issue a refund or exchange?
The nature of digital goods does not allow for refunds or exchanges – once the book is delivered, “returning” it is not an option. No refunds or exchanges are available on purchases made through the MI Bookstore apps for iOS and Android. If you’ve purchased the incorrect books via in-app purchase using your Apple or Google ID, please contact us with more information on your situation.

I dropped a class or have withdrawn from school, can I get a refund.
The nature of digital goods does not allow for refunds or exchanges – once the book is delivered, “returning” it is not an option. Therefore, no refunds or exchanges are available on purchases made through the MI Bookstore apps for iOS and Android, or through MusiciansInstituteBookstore.com.

My Musicians Institute Student ID/Student credentials are not working when I try to log in to the reader app.
MI Student ID/Credentials are not used or required to log in to the apps. If you are currently enrolled at Musicians Institute, you will receive access to books as part of your tuition. You will receive your login credentials from Musicians Institute Administration office at the beginning of each quarter. If you believe that you have not received these credentials, please contact the Musicians Institute Administration office. Please click here for an explanation on how to log in to the reader apps to access purchased books.

I forgot my password and am not able to log in to the reader app to access my books. 
If you purchased your books through MusiciansInstituteBookstore.com, please click here to reset your password. If you purchased your books through the MI Bookstore app for iOS or Android using in-app purchasing, you will need to reset your password with Apple or Google, respectively.

I have purchased a book through the MI Bookstore app for Apple/Android, but it will not download. What should I do.
Please contact us through out support system and we will assist you. Please do not “repurchase” the book in question through another channel – we will be unable to offer refunds on duplicate purchases through different channels!

I am unable to install your app on my mobile device/tablet/laptop/desktop computer.
Please contact us through out support system and we will assist you.