Support

Please read through our Frequently Asked Questions below. We are constantly updating this list in response to common customer inquiries. If you don’t find an answer to your question below, please click here to contact us and we will do our best to help you out.

Book Access

How do I access my books?

Our free reader apps let you view books on your iOS, Macintosh or Windows computer device. To download and install one of these free reader apps, choose a version below:

For MI Students

What Books do I need for my courses?

To find the required textbooks for your program, please refer to your syllabus. Currently enrolled Musicians Institute students will automatically receive access to the required books for the current quarter as part of their tuition and are not required to purchase books separately.

I don't have an account, or my MI Student Credentials are not being recognized.

Musicians Institute Students: If you are currently enrolled at Musicians Institute, you will receive access to books as part of your tuition. You will receive your login credentials from Musicians Institute Administration office at the beginning of each quarter. If you believe that you have not received these credentials, please click here to contact the Musicians Institute Administration office.

I am enrolled for classes but do not have access to my books yet

You will receive notification that books are available just prior to the start of the quarter.

If you are enrolled at MI, the quarter has started, and you still have not been notified that you have been granted access to books, please click here to contact the Musicians Institute Administration office.

Account Information

How do I reset my password?

Click here to go to the lost password page and follow the instructions to reset your password. Please contact us if you are unable to reset your password and we will assist.

How can I change the address or other info on my account?

Your personal data and GDPR

We take data security and privacy very seriously. We collect and use details about you to maintain and manage your account. This may include your name, email address, billing or mailing addresses, and MusiciansInstituteBookstore.com purchase history. We also track site traffic in order to better serve our customers’ wants and needs, and to share suggestions for additional content related to what you already own. We do not share your personal data with any third parties.

Where applicable, we comply with GDPR and similar data privacy and management regulations, and will, on your request, remove your personal data from our systems. Please know that if you request this action, your account with MusiciansInstituteBookstore.com will be closed, deactivated, and deleted, and you may lose access to purchased materials after the account and data is removed.

For more information on our privacy policy and the terms and conditions of the use of this website, please click here.

Order Information

Can I purchase a print copy of these books?

Every book sold at MusiciansInstituteBookstore.com is a digital eBook. We do not sell printed or shipped, physical books. Each book is available immediately after purchase, and can be viewed in one of our state of the art free book reader applications, available for Mac, Windows, iOS and Android devices.

Do you ship to my country?

As every book sold at MusiciansInstituteBookstore.com is a digital eBook, we do not sell printed or shipped, physical books. Our books are available world-wide!

Where can I see my past purchases?

Payments, Refunds, Exchanges

What payment methods can I use?

We accept major credit cards (Visa, Amex, MasterCard, Amex), as well as PayPal. Our cart is 100% secure.

Is my purchase safe?

We use a 100% secure shopping cart for all transactions, which includes state of the art encryption to protect your data. We do not store any payment information on our servers.

Can I get a refund?

Short answer – no. The nature of digital goods does not allow for refunds or exchanges – once the book or video is delivered, “returning” it is not an option. Therefore, no refunds or exchanges are available on purchases made through the Musicians Institute Bookstore apps for iOS or through MusiciansInstituteBookstore.com.

Digital Books FAQ

Can I print my digital eBooks?

Printing for books is not available. These books were designed to be 100% digital, paperless books.

Can I share my books with others?

Digital Products are offered with a single-user license, and may not be shared by more than one user – in other words, each person is required to purchase his or her own books for use. Each user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. When you purchase access to the Digital Products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the Digital Products or your login details with anyone else.  User accounts found to be in violation of this terms of use will be suspended and access to Digital Products will be revoked immediately.

My book should have audio, where is it?

With any of our digital eBooks that feature audio, you simply need to tap a given stave of notation, and audio playback will begin, right within the app. No separate files or purchases are required. Most available audio examples are marked on the page either with an existing icon (such as a CD icon) or a small play button (usually on full-chart pages).

Additionally, When you purchase an eBook that includes audio, you can now download those audio files to your computer, as well as having them embedded in the book. To download, login to MusiciansInstituteBookstore.com.com, visit the product page for which you’d like to download the audio – if owned, you will see a notice: “You Own This Product!”, with a link to download a zip file of all audio tracks associated with that book.

I purchased books but am not able to log in to the reader app.

iOS Devices: Your existing Apple ID, or the account you created at checkout on MusiciansInstituteBookstore.com are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

Android Devices: Your existing Google Play ID, or the account you created at checkout on MusiciansInstituteBookstore.com are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

Purchases made from MusiciansInstituteBookstore.com: During checkout, you will have created your account at MusiciansInstituteBookstore.com using your email address and a password. These credentials are what are needed to login or access purchased books. Please click here for an explanation on how to log in to the reader apps to access purchased books.

I have purchased a book through the Musicians Institute Bookstore app for Apple/Android, but it will not download. What should I do?

Please contact us through out support system and we will assist you. Please do not “repurchase” the book in question through another channel – we will be unable to offer refunds on duplicate purchases through different channels!

I am unable to install your app on my mobile device/tablet/laptop/desktop computer.

Please contact us through out support system and we will assist you.

System Requirements for eBooks

for the best user experience we recommend the following as a minimum:

Apple iOS

  • Requires iOS 5.1.1 or later.
  • Compatible with iPhone, iPad, and iPod touch.
  • iPhone 5 or newer recommended
  • iPad 2 or newer recommended.
  • An Apple ID and iTunes Store account.
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

macOS

  • Requires macOS version 10.12 (Sierra) or later.
  • Macbook Pro, Macbook Air, Mac Pro, iMac, Mac Mini or other compatible machine.
  • Intel Core i5 processor or faster recommended.
  • Requires Adobe AIR to be installed (a free application – will be installed as part of the app installation).
  • 2 GB or more of RAM memory.
  • 250MB available hard disk space (per book).
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

Windows

  • Requires Windows version 8 or later.
  • Compatible desktop or laptop computer.
  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit)
  • 250MB available hard disk space (per book)
  • Internet connection to purchase and download books, and to access embedded media (audio and video).

Android

 

I purchased a book on my phone or tablet, and can't view it on my computer

Books purchased in the MI Bookstore apps for iOS and Android using in-app purchase can not be accessed from within the Desktop Reader. Books purchased on Apple iOS devices using using in-app purchase will only be accessible on iOS devices using your Apple ID. Books purchased on Android devices using using in-app purchase will only be accessible on Android devices using your Google Play ID. This is a restriction due to Apple ID and Google Play accounts beyond our control.

I want to be able to view my books on my laptop or my mobile device.

For customers wanting the most flexible content viewing options, we recommend purchasing books from this website, MusiciansInstituteBookstore.com. Books purchased through this webstore will be accessible in any of our reader apps – for iOS, Android,  and standard computers. In-app purchases made through our iOS and Android apps offer a convenient method of purchase while using your existing Apple ID or Google Play accounts, but are less flexible in terms of viewing options.

On my Mac, when I try to install the Desktop Reader software, I get a message that the program can not be installed because it is from an unknown developer

To install the desktop reader application on certain Macintosh Operating System versions, locate the MI Bookstore installer wherever you downloaded it to your computer, right-click (or control-click) it and select “open”. You will be asked to confirm that you’d like to install, please choose “Open”. The software will then install with no problems.

After installation, if it’s the first time running the Musicians Institute Reader application, you might need to go to your applications folder, right click it and choose open. Same overzealous security settings that prevent the app from installing sometimes affect it’s first-time running as well.

When I try to login to the reader app to view my books, I get the message “Sorry, you have exceeded the maximum number of devices allowed…”

Each user/customer is permitted to download and access their purchased Digital Products on three (3) devices at one time. If you need to remove a device in order to grant access to another, visit your profile page where you will find a listing of authorized devices. From there, you can remove any unused devices in order to allow access to a different device.

None of these answer my question!

Musicians Institute Bookstore